How much we charge

Our rates are charged as a daily rate, including the days of drop off and pick up. This means the minimum length of overnight stay is two days.

All rates quoted below are inclusive of GST.

rates FROM 1 October 2022

  • First dog = $40.00 per day

  • Second dog = $30.00 per day

For extended stays beyond 21 days, a discount may be available depending on the length of the stay and the time of year.

Payment

  • All payments must be made directly to Dogs Holiday Havens, not the Minder.

  • We issue invoices for payment. We accept bank transfers and direct deposits (and cash if pre-arranged).

  • Payment plans can be arranged.

  • If payment is not received by the dates specified on the invoice, Dogs Holiday Havens reserves the right to cancel the booking and reallocate the minder to other bookings.

  • We require a deposit of 50% of the total fee to confirm a booking.

  • Other than for Christmas/New Year and Easter bookings, full payment is due 2 days before the start of your booking. Bookings made less than 7 days in advance require full payment within 24 hours of receipt of invoice.

Cancellations and Credits

We try to be flexible with cancellations and booking changes. We understand things change!

We also look out for our minders who may have made arrangements to care for your dog; and may not receive a replacement booking.

Cancelling and changing bookings also takes time.

Other than for the Christmas/New Year period and Easter, if a booking is cancelled or shortened:

  • 14 days or more before the booking commences, we will credit the money paid less a $40 cancellation fee

  • 3 to 13 days before the booking commences, we will credit the money paid less the deposit

  • 2 days or less before the booking commences, we will credit half the money paid less the deposit (note, when a confirmed booking is cancelled 2 days or less before it was due to start, Dogs Holiday Havens is morally obliged to pay the minder as if the booking had proceeded)

  • during the booking (for example, if you want to collect your dog early), no credit is issued.

Credit Conditions

All credits will be held for a maximum period of 12 months from the start date of the cancelled booking. Credits older than 12 months will be forfeited.